How does my cleaner beep all the time?

Please make sure that you are using our original USB cable and charger. Then, try different  sockets to see if it works. If the problem still exists, please contact us directly.

How long will the ozone dispel finally? I cannot take the strong odor.

Normally, we will suggest you use you machine 2 hours after the cleaning and don't forget to leave the machine in a ventilative room.

Regarding the odor, we have our colleagues tested, some can take the odor, some cannot, even if the odor is really slight. If you find it is too strong for you, please contact us directly.

Why can't your adapters fit my machine/tubing?

Our adapters are designed basing on the data we collected of most PAP machines in the market. However, the size of the tubing end may vary. So if you run into this question, please send us an e-mail with the pictures of your tubing/hose, videos would be better. We will offer you the best sollution ASAP.


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